We at Fancy B Lingerie are committed to providing high-quality mastectomy bras that meet your needs. Due to the intimate nature of these products and for hygiene reasons, we regret that mastectomy bras cannot be returned, exchanged, or refunded once purchased.
Exceptions
We only accept returns or exchanges in the following circumstances:
Defective Product: If the product is found to have a manufacturing defect, we will gladly replace it or issue a refund.
Incorrect Item Received: If you receive the wrong product, we will arrange for an exchange or provide a refund.
To qualify for an exception, the following conditions must be met:
The issue must be reported to us within 7 days of receiving the product.
The item must be unworn, unused, and in its original packaging.
How to Request a Return or Refund
If you believe your situation qualifies for an exception, please contact us at [email protected] with the following details:
Your order number
A description of the issue
Photographic evidence of any defect or incorrect item
Once we review your request, we will contact you within 3-5 business days with next steps.
